FREQUENTLY ASKED QUESTIONS

 

What are your operating hours?
We are open Monday to Thursday 6:00am to 9:00pm, Friday 6:00am to 11:00pm. We are closed on Saturday and Sunday along with public holidays.

Where are you located?
We are located at 1 ALLSOP ST, CANBERRA CITY, ACT 2601. You enter and exit on ALLSOP ST. We have 3 entry lanes and 2 exit lanes assisting with speedy entry and egress.

What are the benefits of parking at Citywest Carpark?
Citywest Carpark is an affordable, secure carpark with generous sized car spaces for parking. These spaces are designed to accommodate for larger sized vehicles, ensuring that all different types of cars are able to park in spaces with room to move. Our friendly staff are here to assist you with any enquiries during operating hours.

Where can I pay for my ticket?
We have 6 paystations located in the carpark, there are 4 paystations located in the arcade foyer near the lifts and we have 2 located next to the main office on the ground floor level of the carpark. You can also pay using ‘Paywave’ or credit/debit card when you reach the exit lane boom gates.

How can I pay for my ticket?
Our paystations accept Mastercard/Visa/AMEX and cash payments. We also have ‘Paywave’ and credit card payment facilities located on our boom gate machines as you exit the carpark.

I lost my ticket, what next?
You can reprint your ticket at our office (near exit lanes), the cost is $15.00 + additional to daily charge.

How can I retrieve my car outside of operating hours?
If your car is left in the carpark after closing hours and you wish to retrieve it, call (02) 6257 3738 and a member of staff will attend and re-open the carpark for you. Please note: there is a callout fee of $50.00 + additional to daily charge.

What is the maximum height of entry into the carpark?
The maximum height of vehicles that are able enter the carpark is 2.10m.

What are your Terms & Conditions?
Our Carpark Terms & Conditions and Website Terms & Conditions can be found here.

What is your Privacy Policy?
Our Privacy Policy can be found here.