FREQUENTLY ASKED QUESTIONS

 

What are the benefits of parking at Citywest Carpark?

Citywest Carpark is an affordable, secure carpark with generous sized car spaces for parking. These spaces are designed to accommodate for larger sized vehicles, ensuring that all different types of cars are able to park in spaces with room to move. Our friendly staff are here to assist you with any enquiries during operating hours.

Where can I pay for my ticket?

We have 6 paystations located in the carpark, there are 4 paystations located in the arcade foyer near the lifts and we have 2 located next to the main office on the lower level of the carpark. You can also pay using ‘Paywave’ in your car when you reach the exit lane boom gates.

How can I pay for my ticket?

Our paystations accept Mastercard/Visa/AMEX and cash payments. We also have ‘Paywave’ card payment facilities located on our boom gate machines as you exit the carpark.

How can I retrieve my car outside of carpark operating hours?

If your car is left in the carpark after closing hours and you wish to retrieve it, call (02) 6257 3738 and a member of staff will attend and re-open the carpark for you. Please note: there is a callout fee of $50.00 + daily parking fee.

What is the maximum height of entry into the carpark?

The maximum height of vehicles that are able enter the carpark is 2.10m.